Bibliografia

http://www.angelfire.com/ult/crm_erp/ColombianasCRM.htm

http://www.velodisred.com/prod_ede.asp

http://zdnet.terra.com.pa/sp/news/stories/main/1,,8022418,00.html

http://www.crmguru.com/content/features/lee02.htm

http://www.crmguru.com/content/features/gerson/2001_02_08.html

http://www.crmcolombia.com.co/historia-y-antecedentes-del-crm/

http://www.inescrm.es/nuestras-soluciones/que-es-un-crm.88.html

http://www.dinero.com/empresas/articulo/crm-como-estrategia-para-ganar-clientes/190729